Returns & Refunds Policy

Effective Date: 23 June 2023

Thank you for shopping with Alora Medical. We want you to be satisfied with our products and your experience. Please read our policy below regarding returns and refunds:

1. Return Eligibility

Due to the medical nature and hygiene sensitivity of our products (e.g., ice pads, respiratory devices), returns are generally not accepted unless the item is:

• Defective
• Damaged upon arrival
• Incorrectly supplied

2. How to Request a Return or Refund

To request a return or refund, please email us within 7 days of receiving your order:
📧 info@aloramed.co.za
Include:

• Your order number
• Description of the issue
• A photo of the product if damaged

3. Refund Approval

Once reviewed, if approved:

• A replacement product will be sent (where applicable), OR
• A refund will be issued to your original payment method

Refunds may take 5–10 working days, depending on your payment provider.

4. Products Not Eligible for Return

• Used products
• Opened hygiene items (e.g., perineal pads)
• Products purchased from third-party retailers — these must be returned via the retailer’s process

5. Contact Us

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